vr9 Privacy Policy

Welcome to the vr9 Privacy Policy. This document is a legal agreement that describes the personal data management practices followed by vr9 in operating as an online casino and sports betting platform licensed under an international licence.

By registering and using the vr9 platform, you agree that your personal information will be collected and used in accordance with the terms set out in this Privacy Policy. Please read this document carefully before continuing to use our services. If you do not agree with any part of this policy, you are advised not to proceed with account registration.

1 Information Collected

During the registration process and use of the vr9 platform, we collect several categories of personal information to ensure the services we provide are secure, well-managed and relevant.

Account Registration Information:

• Full name as stated on a valid identification document
• An active and reachable email address
• A mobile number registered in Malaysia
• Date of birth for age verification purposes (21 years and above)
• Password stored in encrypted form

Identity Verification Information (KYC):

• A copy of a valid identity card (MyKad) or passport
• Proof of current address if required
• Additional information required to comply with licensing requirements

Financial Information:

• Bank account or e-wallet details for deposit and withdrawal purposes
• Financial transaction records including deposits, withdrawals and bets
• Payment methods used — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC or ETH

Technical Information:

• Your device's IP address while using the platform
• Device type, operating system and web browser
• Cookie data and related tracking technologies
• Activity logs and game session records

2 How Data Is Used

Information collected is used responsibly and only for legitimate purposes related to the operation of the vr9 platform. We do not use your data for any purpose unrelated to the services we offer.

• Creating, verifying and managing your user account
• Processing deposits and withdrawals securely and accurately
• Verifying user identity to comply with international licensing requirements
• Contacting you regarding your account, transactions or relevant promotions
• Providing effective customer support via live chat and email
• Detecting and preventing fraud, hacking and other unlawful activities
• Monitoring betting activity for player protection and responsible gambling purposes
• Complying with legal requirements, regulations and directions from licensing bodies
• Improving vr9 products and services based on general usage patterns

In the context of responsible gambling, vr9 uses your activity data to detect signs of problem gambling and provide appropriate intervention when needed, including recommendations for betting limits, self-exclusion or account restrictions.

3 Sharing Information with Third Parties

vr9 does not sell, rent, exchange or disclose users' personal information to outside parties for marketing or commercial purposes. However, there are certain situations where data sharing may occur for legitimate operational needs:

Trusted Service Providers:

We work with technical service providers that assist in platform operations, including cloud infrastructure providers, payment gateways and game software providers. These providers are required to comply with strict confidentiality terms and may only use your data within the agreed scope.

Legal Requirements:

vr9 may be required to disclose user information to law enforcement authorities or regulatory bodies where there is a valid court order, criminal investigation, or obligations under anti-money laundering (AML) and counter-terrorism financing (CFT) laws.

Fraud Investigations:

In cases of suspected fraud, we reserve the right to share necessary information with law enforcement bodies or industry partners to protect the interests of all platform users.

4 Data Security and Protection

User data security is among vr9's highest priorities. We implement multiple layers of technical and administrative protection to ensure your information stays safe.

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of data stored in databases using industry-recognised cryptographic algorithms
• Strict internal access controls — only authorised staff may access sensitive data
• 24/7 system monitoring to detect any threats or unusual activity
• Regular security audits and penetration testing by independent specialists
• Two-factor authentication (2FA) available for all user accounts
• Documented security incident response procedures

5 Cookies and Tracking Technologies

The vr9 platform uses cookies and similar tracking technologies to improve the user experience and ensure the website functions properly.

Types of Cookies Used:

• Essential Cookies — Required for basic platform functions such as login sessions and security. These cookies cannot be disabled without affecting the use of the website.
• Performance Cookies — Collect anonymous information about how users use the platform to help us improve our services.
• Functional Cookies — Save your preferences such as language and display settings to provide a more personalised experience.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some functions on the vr9 platform.

6 Your Rights as a User

vr9 recognises your rights regarding personal information and is committed to making it easy for you to exercise those rights.

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right to Rectification — You may request correction of any information that is inaccurate or out of date.
• Right to Erasure — In certain circumstances, you may request deletion of your personal data, subject to legal obligations that prevent erasure.
• Right to Restriction of Processing — You may ask us to restrict the processing of your data in certain situations while a dispute is being reviewed.
• Right to Object — You may object to the processing of your data for specific purposes including direct marketing.
• Right to Data Portability — You have the right to receive your data in a structured, machine-readable format.

To exercise any of the above rights, contact the vr9 customer support team via live chat or email at [email protected]. We will process your request promptly in accordance with the established procedure.

7 Data Retention Period

vr9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and licensing requirements.

• Active account data is retained for the duration your account remains active and for a set period after account closure
• Financial transaction records are retained for the period required by licensing authorities and audit requirements
• Log and technical data is retained for an appropriate period for security and investigation purposes
• Identity verification data (KYC) is retained for as long as required by anti-money laundering regulations

When data is no longer needed, we will delete or anonymise it using appropriate methods to ensure it cannot be recovered.

8 Amendments to the Privacy Policy

vr9 reserves the right to amend this Privacy Policy from time to time to reflect changes in services, legal requirements, or industry practices. Any material changes will be communicated to users via email notice or in-platform notification.

The latest version of the Privacy Policy will always be available at vr9.org/dasar-privasi with an updated effective date. Your continued use of the vr9 platform after changes take effect will be considered your acceptance of the amended terms.

If you do not agree with the amendments made, you have the right to close your account and stop using vr9 services before the effective date of those amendments.

9 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the vr9 customer support team is ready to assist you.

We provide 24/7 support in Malay and English through two channels:

• Live chat — available directly on the vr9 platform at any time
• Email — contact us at [email protected]

All privacy and data protection enquiries will be handled with full priority and confidentiality. We are committed to providing a satisfactory response to every enquiry received.